Subject to these terms, we offer refunds on purchasing goods but not on providing services. Our returns period lasts for 14 days after you receive any item. If 14 days have gone by since the delivery of your purchase, unfortunately, we can’t offer you a refund.

Customised items are not acceptable to return and refund.

To be eligible to return an item for a refund, it must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Where items have been made or personalised for you, they are non-refundable. Please be sure to check all items before purchasing.
If you need to email us at our contact email address on this website, we will provide you with the address to return your items. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund and will process your refund within seven business days after the returned item is confirmed to be in reasonable condition.

When you are returning items, you should consider using a trackable shipping service or purchasing shipping insurance. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund for anything other than a faulty item, the cost of return shipping will be deducted from your refund.